Apple released iOS 7 yesterday and many Apple users may have upgraded their device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue meaning that if you download the app for the first time post-iOS7 update you will not experience this issue.
We are resolving the issue but in the meantime, the immediate remedy for users is to uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app settings.
Refer to the iOS section of this Help article for assistance.
Audiobook users won’t notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
We encourage you to share this information with your users via email, Facebook or Twitter. Please be sure to follow our Digital Library Blog for the latest updates.
We apologize for the inconvenience.
Adam Sockel is a Marketing Communications Specialist with OverDrive
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